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About Us header image

About Us

With humble origins in Wolverhampton but with dreams bigger than a Great Dane, we at HugglePets are proud to say that we’re a family-owned business with a large reach all over the UK and an equally large part in the local community. We got into the business as pet lovers, but it’s the people who have kept us going.

Our retail store is home to a wide range of live animals, be it goldfish or guinea pig, but we also stock almost any pet accessory you can think of. Here we have our very own fulfilment centre, which helps to reduce packing time and get out orders at lightning speed. When you buy from us, your product is handled, packaged and delivered right here in the UK.

An advantage of visiting us in person is our in-store animal experts who can personally assist you with any pet problem you might have – trust us, we’re not just shelf stackers. It’s also home to our unique Community Aquarium & Sensory Activity Centre, which plays a big part in the work HugglePets in the Community do, and our brand-new Reptile Room.

What’s HugglePets in the Community, you might be thinking? Well, it’s our affiliated charity that helps people with mental health, behavioural issues and psychological wellbeing with the aid of animal therapy. We’re enormously proud of the positive social change that this work has had on the lives of many young people, and by buying from us, you’ll be supporting this community work and helping it thrive for years to come.

For several years now, we’ve been developing our own branded pet care products, which are made with one ethos in mind – everything we create is of good value. This stems from our own position as consumers, as we only believe in making products that we ourselves would want to buy. Everything we develop comes straight from the factory to our location in Wolverhampton, meaning that we’ve cut out the middleman entirely. Ever since then, our brand has continuously risen to new heights – we’re like a dog chasing a car, we just won’t stop!

One of our branded products, the HugglePets Fabric Crate Foldable Pet Carrier, has sold over 100,000 units and was even featured in Crufts 2020. That’s just one of the milestones we take pride in, and we’re working hard at developing our next bestseller.

From tails to scales, your pet matters to us.