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Click & Collect

• Free collection from our store in Wolverhampton

Free Delivery

• Free standard delivery for orders over £39 - exclusions apply

Wholesale Log In

• Wholesale customers log in here

We Love Pets – Tell us about your Pets for a more personalised experience with us

Buying from HugglePets couldn’t be simpler……….

You can come directly to our shop and purchase your items from us and take them away or you can place your order online.

Our Store is open Monday – Sunday, our opening times are:

Mon – 8.30am to 5.00pm

Tues – 8.30am  to 5.00pm

Wed – 8.30am to 5.00pm

Thur – 8.30am to 5.00pm

Fri – 8.30am to 5.00 pm

Sat – 9am to 5.00pm

Sun – 10am to 2pm

Our online customer service team are available from 9am-4pm Monday to Friday only. They will be able to help you with any questions regarding your order. You may be required to email us your query due to data protection as not all queries can be dealt with over the phone.

You can find our full address at the bottom of any page on our website.

Terms & Conditions:

Full terms and conditions including the returns policy can be found by going to the bottom of the page and clicking on the terms and conditions link.

Wholesale Terms And Conditions

Wholesale terms and conditions vary from standard retail terms and conditions. Please log in to your trade account and check the buying from us tab to clarify trade terms and conditions. If you require assistance with your account please email trade@hugglepets.co.uk with your query.

Privacy Policy

Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties

Secure Packaging:

All items are packaged securely and appropriately depending on their type.

Delivery:

Any products ordered before 2 pm Monday to Friday will be dispatched the same day (excluding bank and public holidays). Different products are subject to different delivery services and time scales all this information will be available to select from at the checkout. You will receive an email from us with updates on your order. Please provide a contact mobile number, this may be used by the courier to contact you although this cannot be guaranteed. All items are advertised as in stock. In the event an item goes out of stock we will contact you and either dispatch the item when it is restocked or refund your order in full.

Some areas may require a surcharge for delivery in the majority of cases this will be added automatically at the checkout. On a rare occasion, this is not added we will contact you regarding this and your options. We reserve the right to cancel a transaction without prejudice if the item cannot be delivered without the surcharge being paid.

Livestock:

All livestock is advertised for collection only. Please call us for stock availability.

The care and condition of our livestock are of the utmost importance to us so therefore if the livestock you have purchased is unavailable at the time of collection you will be offered an alternative or a refund.

Livestock is not eligible for any online offers discounts or voucher codes.

Details of our store opening hours and location are at the top of this guide.

Returns:

Our online 30 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition fit for resale in its original undamaged packaging within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item.

Please note that we reserve the right to send back items to you that have been returned to us after 30 days. We are unable to exchange items that are not damaged, defective or incorrect. On items returned that are not faulty you the buyer are responsible for return postage costs.

Damages:

In the unlikely event that an item arrives to you damaged (this is a very rare occurrence but accidents can happen) please make a note on the delivery drivers notes if you are requested to sign for it. It is important that you contact us within 1 working day of the item being delivered as the couriers require a report of damage within this time. It can also be helpful to us to send us photos of the damage we can forward to the couriers and this ensures we can help you with your issues as promptly as possible.

All returns should be addressed to:-

RETURNS

HugglePets
PGO Building
Cooper Street
Wolverhampton
WV2 2JL

Please either email or send a letter/note with your returned package including a copy of the invoice originally sent for reference (this may have been sent via email) so we can deal with your return in a quick and efficient manner, items returned without this information are left open to lengthy delays.