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By purchasing your order with Clearpay, you can make your transaction easier by choosing to pay in 4 interest-free instalments over time.

How Does It Work?

When you choose Clearpay as your payment option, you’re given a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, every 2 weeks, without any interest (although late fees do apply).


How do I use Clearpay?

Simply shop at HugglePets and go to the checkout as normal. At the checkout, choose the Clearpay payment method, which will redirect to the Clearpay website to register and provide payment details (Visa, Mastercard, or Amex). If you’ve used Clearpay before, just log into your Clearpay account. Then complete your order!

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. More eligibility criteria is listed on the Clearpay Terms of Service page.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into four instalments payable every fortnight. You will be able to see the exact amounts and dates before you confirm your purchase. If you would like to make any payments before they are due, simply log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log into your Clearpay account at any time to view your payment schedule and make payments.

What if I can’t pay a Clearpay instalment?

If you cannot make a payment, please contact here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment. If you are still not able to make the payment by then, you will incur a late fee. This will be an initial £6 and a further fee of £6 if the missed payment is not made within seven days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of your order, or £36, whichever is less.

Clearpay debt may be passed to a debt collection agency, and this may affect your ability to use Clearpay in the future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

When will my items be delivered if I pay through Clearpay?

Clearpay orders are delivered within HugglePets’ standard delivery timeframes, as with any other order.

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £50 and £1000 to use Clearpay.

Can I use another form of payment with Clearpay?

Yes, you can use a gift card or promotional code with Clearpay to pay for your purchase.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process. Please see Terms and Conditions below for more details.

Refunds for Clearpay purchases will be refunded from HugglePets to Clearpay. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until HugglePets has confirmed receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account.


Terms and Conditions

If a purchase is made with Clearpay then you accept their terms and conditions when you sign up for your Clearpay account. We are unable to refund orders if the wrong shipping service is selected including Click and Collect orders, we can offer additional postage options or a credit note for the value of the order, alternatively we have to charge 7.5% of the purchase price to process a refund via Clearpay.  Should any item be rejected by yourself when the delivery is attempted for any reason other than obvious damage, it will incur a restock fee & return shipping costs, and we reserve the right to deduct these charges from your refund. If you do need to reject any delivery on the basis of it arriving in a damaged condition, we ask that you photograph this and inform us at your earliest convenience. 

Need more information about Clearpay? Visit the Clearpay website here for a comprehensive list of FAQs, read the Clearpay Terms of Service here, and see the Privacy Policy here.